Get Help
Stuck on something? Start here. Most questions already have a written answer, and when they don't, you can reach a human in a couple of clicks.
Try the docs first
These cover the things people ask about most:
Troubleshooting
Fixes for common problems with connecting accounts, publishing, AI, and billing.
Glossary
Plain-language definitions for the words used across the app.
Connections
Step-by-step setup for each social platform.
Self-Hosting
For teams running Sosyabot on their own server.
Still stuck? Contact us
If the docs didn't solve it, use the in-app Help / Contact option (open it from inside the app) to send us a message. Tell us:
- What you were trying to do
- What happened instead
- Your workspace name, if you know it
We keep a record of every message so the conversation stays in one place and you can follow up later.
TIP
The more detail you give up front (a screenshot, the exact error text, the account involved), the faster we can help.
Something looks broken for everyone?
If many people seem to hit the same problem at once, it may be a wider issue on our side rather than your account. Send a message through the in-app Help / Contact option and we'll take a look.