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Self-service first
Most questions are already answered in the docs:
Troubleshooting
Common issues across connect, publish, AI, and billing.
Glossary
The vocabulary used across the product.
Connections
Per-platform setup with OAuth scopes and gotchas.
Self-Hosting
If you run Sosyabot yourself.
Open a ticket
The in-app support flow opens at /app/support and creates a record in the support_tickets collection:
POST /api/v1/support-tickets { title, content, category?, type? }Tickets carry an admin_read and user_read flag so both sides can see what's new.
Email
For account or billing issues that block sign-in (rare), email support@sosyabot.com. Include your workspace slug and the email on the affected account.
Status
If you're seeing widespread issues across many users at once, check status.sosyabot.com (when configured) or the Discord community.